I was scheduled for 10:00 am but no one has been here yet. Are they still coming?

Don’t worry! We haven’t forgotten you. We promise we’ll be there soon and you will know we’ve done our job by how clean your trash cans look and smell! When you sign up, we ask for an approximate time at which you think your trash cans will be emptied by your waste management company. We use this as a guideline so that we don’t arrive before your trash cans have been emptied.